TERMS & CONDITIONS
At Heritage Flowers, we are committed to quality and service. Our guarantee is the personal dedication we make to our customers; to not only create long term relationships, but also provide an amazing floral experience with top-notch service. Your satisfaction is our #1 priority; not just because it’s our job, but because we understand the importance of every floral order and the important occasions that come with them. We take great pride in not only our work, but also our unbeatable commitment to meet the needs of our customers. From our family to yours, we thank you for entrusting us to design and deliver your flowers.
Delivery & Fulfillment
No Contact Delivery
The safety of our customers and recipients is our number one priority. Our drivers follow all safety guidelines for COVID-19. Social distancing is practiced through our contactless delivery, and may in some cases necessitate leaving floral products or arrangements at the door or porch.
Same Day Delivery
If you order before 12PM in the recipient’s time zone, we can typically deliver the flowers the same day Monday through Saturday.
Delivery Times
Due to incoming order volume and scheduling, we are unable to provide exact delivery times. However, rest assured that you will be notified with status updates as your order progresses, and will receive a final notification when your order is delivered! For deliveries going to schools, businesses or funerals, we understand the time sensitive nature of your order. Sometimes weather, short notice and location can make your request not possible, but we will make every effort to make you happy with prompt delivery. During busy holiday times it is very difficult and unlikely that we can meet requests for timed deliveries.
Delayed Delivery
On rare events with factors outside of our direct control, including but not limited to weather, traffic condition, road closure, lack of access to delivery address, recipient unavailability, or incorrect address provided at the time of ordering, the delivery will be attempted again the next business day. We may attempt to contact the recipient to locate the address or schedule a new delivery time and/or date. In the event of a delay, we will also make every effort to notify you. During major flower holidays, deliveries may be made as late as 9PM recipient time.
Price Changes & Holiday Pricing
Some of our items increase in price around major holidays. If the price increases for the holiday, you will notice the change when you choose a date that is near a major flower holiday. If the price does not go up, then the item does not increase in price for the holidays. Prices normally only increase from Feb 1st until a few days after Valentine’s Day and around Mothers Day.
Funeral Homes
These orders are our very highest priority. If you place an order too late to make the funeral service, we will contact you directly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home, we can look it up for you. If you have selected a delivery date that is before the actual viewing or funeral, the order will instead be delivered based on the funeral home instructions.
Substitution Policy
Our floral designs are inspired by the ever-changing palette of nature. Each arrangement is hand-crafted with the freshest seasonal blooms, ensuring no two are ever alike. We'll expertly capture the essence of the palette you choose, creating a one-of-a-kind gift as unique as the moment it celebrates.
Cancellation Policy
Heritage Flowers will be happy to assist you with a request to cancel your order. Unfortunately, if the order is en route for delivery or already delivered, we cannot accommodate the cancellation request.
To expedite your request, please call 984-295-8511 to speak with a floral specialist who will be happy to assist you. Please have your order number available when speaking with a member of our team. The order number can be found on your email receipt (if applicable) or would have been provided by the floral specialist when placing your order by phone.
If emailing your cancellation request, please send an email to hello@heritageflorals.com and include your order number in the subject line.